If for any reason you are not satisfied with your order, we will refund your money or exchange any item, EXCEPT for CLEARANCE and CUSTOMIZED items! We only ask that you give us the reason, why? so we can improve our services to our customers. Also, we ask that you return the item to us unused and keep it in the same condition and packaging that you have received it in (clothes must not be washed or altered), within seven days of receiving your order.

We strictly do not refund or exchange goods that are specified as CLEARANCE or Tailor made (made to measure) or altered garments.

Please note we cannot refund any of your deliveries, returns or exchange postage costs and in the case of an exchange, you will have to pay for the shipping costs again. In order to avoid returns and exchanges for clothes and other size related items, please check your size carefully using our size guide/chart or the item’s description.

To refund or exchange an order, please email us your request and we will email you the required information to process your return or exchange requests.

This does not affect your statutory rights as a consumer.